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Individual's Program Determination Results Redesign

Client: Covered California
Time: Fall 2020
Role: UX/UI Designer

Consumers are required to complete an online application that will place them in the right programs before they can go shopping for a health insurance plan. The result of the application is the consumer's program determination results.

Objective

Redesign the current layout so that an individual can (1) understand which programs they qualify for, (2) understand the status for each program and (3) see any next steps they need to take.

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About the Client

Client: Covered California
Industry: Health Care
Project: Program Eligibility Results Redesign
My Role: Visual Experience Designer
Time: Fall 2020

Covered California (CC) is a health insurance marketplace for residents in the state of California that was established under the federal Affordable Care Act. (CC) enables eligible individuals and small businesses to purchase private health insurance coverage at federally subsidized rates.

Project Details

Privileged users are considered to be: Admins, Service Center Representatives and Enrollers. These roles work in the Covered California system and were willing to fill out a survey to rate the usefulness of the pre-exhisting features on the eligibility results pages.
Privileged users are considered to be: Admins, Service Center Representatives and Enrollers.
These roles work in the Covered California system and were willing to fill out a survey to rate the usefulness of the pre-exhisting features on the eligibility results pages.

Overall:
Privileged users wanted consumers to be able to understand the results of their application.

Phase One

  1. Identify the business' needs
  2. Consider different user roles and their goals
  3. Conduct a UX assessment of what is currently in production
  4. Create infinity map and or problem statement
  5. Reach an internal consensus of the problems at hand  

Phase Two

After the problems have been identified and approved by the client, it's time to ideate on possible solutions. I personally like to create flow maps or write out more detailed user tasks so I can better understand the entire experience when I create concepts for pages or features.

Phase Three

Covered California (CC) is a health insurance marketplace for residents in the state of California that was estabished under the federal Affordable Care Act.

CC enables eligible individuals and small businesses to purchase private health insurance coverage at federally subsidized rates.

About the Project

Client: Covered California
Industry sector: Health Care
Project name: Eligibility Results Summary Redesign
My Role: Visual Experience Designer
Time stamp: Fall 2020

Covered California (CC) is a health insurance marketplace for residents in the state of California that was established under the federal Affordable Care Act.

CC enables eligible individuals and small businesses to purchase private health insurance coverage at federally subsidized rates.

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